Privacy Policy
Olive Shopping Limited is committed to protecting your privacy while shopping
online. The information you provide helps us to process your order, while
offering a personalised shopping experience. The following policy statements aim
to reassure you that personal details will remain confidential and not be passed
to any third parties, except as consented by you. Information will not be
loaned, rented or sold in any way.
Control of personal information
Olive Shopping Limited will hold any personal information provided by you at
our registered UK address:
Olive Shopping Limited
Head Office
Wynthorpe
Lowood Place
Blackburn
Lancashire
England
BB2 6JD
What information do we collect and how do we use it?
Olive Shopping Limited will not collect any information about an individual,
without your express permission, for example, when ordering or signing up to
become a member. The information you give us here is termed ‘personal
information’.
When you sign up/register to our site or place an order, we collect personal
information such as your name, e-mail address, delivery address, telephone
number, and fax number. This allows us to pack your order and deliver it to the
address you have provided. If you sign up/register to our site your details
(above) will be held on our secure server. For information concerning how
your credit card details are handled please see below.
We may also use the information we collect to occasionally notify you about news
and information about goods and services we think you may find valuable, and
important functionality changes to the website. At every point on the site where
such personal information is collected, we give you the option to tell us if you
do not want your personal information used in this way. If at any later stage
you decide you would rather not receive such information please contact us by
e-mail at
customerservices@oliveshopping.com, and we will gladly comply with your
request.
The information collected will also be used to help us provide further services
on this site in the future.
How are my credit card details stored and handled? Who sees my credit card
number?
Protx, a leading international Internet solutions provider, conducts all
credit/debit card transactions. Your credit card details are held on their
secure server, in an encrypted or coded form. This offers protection against
fraud. Furthermore your credit card details are not even seen by us at Olive
Shopping, as they go directly to the secure server at Protx. Hence you can shop
online with complete peace of mind. If you require further information regarding
Protx please visit their website http://www.protx.com/products/fraudvsp.asp.
Alternatively please e-mail
customerservices@oliveshopping.com, and we will happily provide further
information.
Will Olive Shopping share the information it receives?
We employ other companies that carry out certain functions on our behalf. This
includes packing and sending orders, processing card payments (see above) and
sending e-mails for marketing purposes. Our contractors have access to personal
information (e.g. address and contact numbers only - credit card details are
only held by Protx on a secure server (see above). The contractors use
address and contact details to carry out their function i.e. to deliver goods
and are not authorised to use them for any other functions.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computers hard
drive through your Web browser to enable our systems to recognize your browser
and help us to track visitors to our site, so we can better understand what
portions of our site best serve you.
Our cookies do not contain any personally identifying information, but they do
enable us to provide features such as the Express Checkout and enable us to
store items in your Shopping Basket between visits.
Most Web browsers automatically accept cookies, but you can usually change your
browser settings to prevent this.
It is not possible to purchase using
www.oliveshopping.com unless you have cookies turned on and we recommend
that you leave them turned on.
The "help" portion of the toolbar on most browsers will tell you how to prevent
your browser from accepting new cookies, how to have the browser notify you when
you receive a new cookie, or how to disable cookies altogether.
Links
We may from time to time establish relationships with other companies that will
enable you to access the web sites of such companies directly from our site.
Each individual company operates its own policy regarding the sale of personal
information and the use of cookies. If you have a particular interest or concern
regarding the way your personal information will be used then you are advised to
read the privacy statement on the relevant site.
We will try to provide you with links to high quality, reputable sites which we
believe will be of interest and relevant to you, but please note that such third
party sites are not under our control and we do not contribute to the content of
such sites. When you click through to these sites you leave the area controlled
by Olive Shopping Limited. We cannot accept responsibility for any issues
arising in connection with either the third party's use of your data, the site
content or the services offered to you by these sites.
How does Olive Shopping Limited protect customer information?
When you place orders or access your account information, we offer the use of a
secure server. The secure server software (SSL) encrypts all information you
input before it is sent to us.
Our security procedures mean that we may occasionally request proof of identity
before we are able to disclose sensitive information to you.
It is important for you to protect against unauthorized access to your password
and to your computer. Be sure to sign off when you have finished using a shared
computer.
What choices do I have?
You do not have to provide Olive Shopping Limited with any of the information
requested, however your computer will need to accept cookies to enable you to
place orders with www.oliveshopping.com.
You can update any personal information we hold about you and alter your
preferences if you decide not to receive news and information about goods and
services from Olive Shopping Limited. Please log on as a returning customer and
use the Edit my details link to change your personal information.
Children
Olive Shopping does not sell products for purchase by children. If you are under
18, you may use www.oliveshopping.com only with the involvement of a parent or
guardian.
How do I make a complaint to Olive Shopping Limited?
Olive Shopping will undertake to handle a complaint fairly and competently. We
will keep you informed either by telephone or email at each stage and will
endeavour to fully resolve your complaint within 48 hours. If you are still not
happy with the way your complaint is being handled you should write to:
Olive Shopping Customer Service Manager
Olive Shopping Head Office
Wynthorpe
Lowood Place
Blackburn
Lancashire
England
BB2 6JD
Policy changes
Any changes to our security/privacy policy which will affect the way personal
information is handled and disclosed will be posted on this page of our website.
Olive Shopping Limited understands the importance of the privacy of customer
information and strives to ensure customers can shop with complete peace of
mind. This policy is reviewed regularly and was last updated in December 2004.
Tell us what you think
Olive Shopping Ltd welcome customer comments and suggestions regarding privacy
and security issues. Please contact us at
customerservices@oliveshopping.com with your views or write to us at the
address above.
